At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of "2023 America's Greatest Workplaces."

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes "Best Employer for Diversity 2022."

Earning the 2023 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.

SUMMARY:

Leadership position that manages the Product Specialty group and will be a thought partner in the development of project road maps that support technical documentation such as product installation guides. Support and develop Product Applications strategies that improve the enterprise customer experience objectives.

Effectively provides structure and definition to the Product Specialists team setting work standard and, work priority. Focus is on developing infrastructure to manage current state and identify the needs for new solutions for expanded after sales services as needed and requested by business teams.

PRIMARY RESPONSIBILITIES:

-Collaborate with sales/business teams across the enterprise to develop & implement Product Specialist strategies that enhance customer experience.

-Directly lead functional and cross functional projects, while providing direction to project management resources, with the primary focus on service initiatives

-Plan, direct and manage continuous improvement efforts to reduce cost to serve, improve service quality, increase operational efficiency, improve customer satisfaction (NPS), and increase service revenue.

-Lead coordination of training team resources to meet the needs of the internal, field and external (provider) learning and development needs

-Energize, mentor and develop high-performing talent and leadership. Recruit and retain critical resources to support objectives. Recognize and reward excellence by creating a positive workplace environment with an engaged team. Ensure support to enterprise values of DEI

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QUALIFICATIONS AND SKILLS

Minimum Qualifications

• Four year degree in Business or related discipline and 5+ years of business experience, with 3 or more years in a leadership capacity; or an equivalent combination of education and experience
• Effective verbal and written communication skills.
• Ability to work effectively with individuals at all levels internal and external to the organization.
• Ability to effectively analyze data to present in a meaningful business case for decision making
• Strong process management and technical aptitude

Must Qualification

• Experience in managing teams
• Effective leader and development of others
• Strong decision-making skills
• Strong organization, project management and influencing skill

* CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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